Naturally, parents and care staff will have questions that they will wish to ask. We have tried to cover most points in these tabs, but please do not hesitate to call us if you have any specific concerns that you wish to discuss.

We will always answer any concerns that you may have openly and honestly, but please bear in mind that we have to keep in mind the safety of all our guests. In this respect, we will always try our best to ensure that this is the right destination for your holiday before a booking has been made.

Q. Do you only accept bookings for people with special needs and there carers?
A. No, we accept bookings for mainstream visitors also. However, as we only advertise in specialist magazines and web sites for those with special needs, by far the majority of our visitors are from these communities.

Q. Do you exclude anyone from coming to The Thomas Centre?
A. We will always do our best to meet everyone’s needs. However, we have to be realistic and we must always consider the safety of all our guests, so there can be exceptional occasions when we must advise that this may not be a suitable venue for everyone.

Q What are my arrival and departure times?
A. Check in is after 3pm on day of arrival and check out is before 11am on day of departure.

Q. Are there any other costs for use of the pool etc?
A. No, all facilities on site are free of charge.

Q. Is linen provided?
A. All bed linen and bathroom towels are provided.

Q. Will I need to bring towels?
A. Yes, you will need to bring your own towels for the swimming pool and the beach.

Q. Do we allow pets?
A. Unfortunately we do not allow pets. There are reputable kennels nearby for local boarding and we can let you have details on request.

Q. We have problems with bed-wetting at night.
A. Mattress protectors are always available upon request.

Q. Do you provide baby-sitting services or respite care?
A. No, we are not registered for these services.

Q. We are worried about breakages as our child is very clumsy.
A. We are quite happy to remove any items of concern prior to or upon your arrival. Just discuss your concerns with us and we will do our best to reduce this worry.

Q. Do the holiday homes have DVD players?
A. Yes. We are happy to remove these prior to your arrival if you wish.

Q. Do you have internet access?
A. We do have a computer in Josie’s Corner but no full speed broadband internet access. This may change in the future. In the meantime, we can provide you with the free use of a “dongle” which will give you limited land line internet speeds only.

Q. Our son is “a runner”/ “an escape artist” and I am concerned about losing him.
A. The park is almost half a mile from the village road and we are on a private lane with no neighbours. The surrounding area is completely flat and with excellent visibility (with the exception of the private woods). Some of the properties have soft post and rail fencing as a “first barrier” and these properties suit “runners” best. To date, we have not had a situation that has caused concern, but please discuss these concerns with us, so we can recommend the most suitable property for your holiday.

Q. Can we bring our bicycles?
A. We do have a few bikes available for your use, and yes you are welcome to bring your own. We have a long private drive, ideal for practising, and the surrounding roads are flat and ideal for cyclists.

Q. Is the swimming pool heated and what chemicals are in use?
A. The pool is heated to a very comfortable 30ºC and we use chlorine for hygiene control.

Q. Why can we not use the pool whenever we want to, during our stay?
A. We book the pool out to you on a daily basis and we agree the times each day to suit your personal holiday diary. However, safety is our overriding concern, so for this reason we have to have a strict safety regime in place, which includes full control on who is planning to access the pool and when. The big benefit of this approach is that you have the luxury of your own pool, exclusively for the use of your family or group.

Q. Can I smoke?
A. We have a designated smoking area by the car park. Otherwise, sorry, but smoking is not permitted in the holiday homes and generally this is a non-smoking site.

Q. Are there hospitals nearby?
A. Yes, we have a hospital at Louth, 7 miles to the south and Grimsby, 9 miles to the north.

Q. When can we see the seals at Donna Nook?
A. The seals start to arrive in late October, and they usually depart by the end of December. Last year over 1,200 cubs were born on the beach and it is a marvellous sight.

Q. Are there shops nearby?
A. There are no shops in our village. There are two good Spar shops within a few miles of The Thomas Centre. Louth ( 6 miles) has a great selection of independent shops and some small supermarkets, whilst Waltham has the nearest Tesco (7 miles).

Q. Can I get my groceries delivered to my holiday home?
A. Yes, Sainsbury, Tesco and Asda will all deliver to The Thomas Centre. When booking groceries on line, please specify the name of your holiday home on your order.

Q. Are there places to eat where we can feel comfortable with all of our family/group?
A. Yes there are plenty of places to eat and drink at reasonable prices within a few miles of The Thomas Centre. We can advise of you of the most suitable locations to suit your needs during your holiday.