Frequently Asked Questions

A. We accept bookings for mainstream visitors also. As we only advertise in specialist magazines and web sites for those with special needs, by far the majority of our visitors are from these communities.

A. You can make an online booking request here. If you are a returning customer, we will confirm your booking promptly. If you are a first-time visitor, your booking will only be confirmed once we have spoken with you.

A.  Our service is a very personal matter for our customers. We need to be certain we can meet your needs and we do this by talking through your requirements directly with you. We also need to be sure that we can meet your expectations from your holiday. This is why we handle all bookings personally and ensure we provide the right property for you and the people you care for.

A. We will always do our best to meet everyone’s needs. However, we have to be realistic and we must always consider the safety of all our guests, so there can be exceptional occasions when we must advise that this may not be a suitable venue for everyone. For example, if you need to have locked rooms or padded rooms, I am afraid we must respectfully say no.

A. Check-in time is between 4pm and 6pm and check-out time is 9.30am.

We work to very high housekeeping standards and our crew needs every minute between 9.30am and 4pm to get everything just right for you.

A. Sorry but the answer is a strict “no”.

Our housekeepers have a complex job to do, with many cleaning agents on board.

For health and safety reasons and insurance purposes, we are obliged to turn you away.

A. No, all facilities on site are free of charge (except for any beauty treatments booked in addition to your holiday).

A. All bed linen and bathroom towels are provided.

A. Yes, you will need to bring your own towels for the swimming pool and the beach.

A. Yes we have a good range of specialist equipment, just call us to discuss your needs. By the way, we do not make any additional charges for then use of our equipment as we do not believe we should charge anyone for their disability.

A. Unfortunately, we do not allow pets. There are reputable kennels nearby for local boarding and we can let you have details on request. If you are the owner of a registered assistance dog, then please contact us for more details.

A. Mattress protectors are fitted to all beds. If bed wetting is an issue, we do ask you to bring your own duvet cover, sheets and pillow slips. Please do not be shy if you want to discuss this with us: we have seen it all before!

A. No, we are not registered for these services.

A. We are quite happy to remove any items of concern prior to or upon your arrival. Just discuss your concerns with us and we will do our best to reduce this worry.

A. Yes. We also have a small library of DVDs which you can borrow free of charge. We are happy to remove the DVD player prior to your arrival if you wish.

A. Yes. We have recently up-graded our WiFi access for all of our properties. However, as with any other holiday facility, we cannot absolutely guarantee line connection quality.

A. The park is a third of a mile from the village road and we are on a private lane with no neighbours. The surrounding area is completely flat and with excellent visibility (except for the private woods).  Please discuss any matters with us, so we can recommend the most suitable property for your holiday.

A. We do have several available for your use, and yes you are welcome to bring your own. We have a long private drive, ideal for practising, and the surrounding roads are flat and ideal for cyclists. For the more serious cyclists, this is perfect practice country for those looking to raise their game!

A. The pool is heated to a very comfortable 30ºC and we use chlorine for hygiene control. The pool hygiene is monitored daily.

A. We book the pool out to you on a daily basis for your private use. We agree the times each day to suit your personal holiday diary. We do not have a lifeguard on permanent duty; you are responsible for the safety of our party during private use. We do however, had a strict safety regime in place. This is centred on controlled and planned access to the pool. The big benefit of this approach is that you have the luxury of your own pool, exclusively for the use of your family or group.

A. Our estate is smoke and vape free except for a designated smoking area by the car park. Otherwise, sorry, but smoking is not permitted in the holiday homes and generally this is a non-smoking site.

A. Yes, we have a hospital at Louth, 7 miles to the south and Grimsby, 9 miles to the north.

A. The seals start to arrive in late October, and they usually depart by the end of December. Last year over 2,200 cubs were born on the beach and it is a marvellous sight.

A. There are no shops in our village. There are two good McColls shops within a few miles of The Thomas Centre. Louth (6 miles) has a great selection of independent shops and some small supermarkets, whilst Cleethorpes has the nearest Tesco (7 miles).

A. Yes, all the major retailers will all deliver to The Thomas Centre. When booking groceries on line, please search for “Westfield House, LN11 0PB” and then specify the name of your holiday home on your order.

A. Yes there are plenty of places to eat and drink at reasonable prices within a few miles of The Thomas Centre. Please see our listings under Things to do/Restaurants. We are always happy to advise you of the most suitable locations to suit your needs when you are here on holiday.

A. A regular issue for our clients. Please see the Information sheet “21 things to do” and the Onsite Facilities tab and we regularly advise schools and groups on planning best use of their time here. Please just ask, we love to help.

A. We have considered many such additions but for health and safety reasons have decided against them. That said, we are regularly adding new features to the estate, features suitable for all, such as our new “one mile footpath” and our BBQ area.

A. Once you have contracted us to make a booking (either by ‘phone or via the website), we will send you a confirmation invoice. This details the deposit required (25%), which needs to be paid by return to confirm the booking.

When your deposit has been received, an acknowledgement will be sent together with details of your final payment, which will be due 8 weeks prior to your arrival.

When we receive your final payment, again we will send you an acknowledgement together with a pre-arrival questionnaire. This allows us to set up your holiday house to meet your precise needs (for example “remove breakables” etc).

A. Your confirmation invoice will contain our bank details and payment can be made either by on-line bank transfer or by cheque.

To avoid any risk of card fraud (and data storage and compliance issues), we do not accept card payments.

A. As we are just a small team, and we acknowledge every individual payment, we respectfully ask that you make just two payments as described above.

A. For full details, our T & C’s can be found here